How to Contact Zenith Bank Customer Care

How to Contact Zenith Bank Customer Care

How to Contact Zenith Bank Customer Care: Zenith Bank, one of Nigeria’s leading financial institutions, is renowned for its commitment to providing exceptional customer care services. Zenith Bank continuously aims to surpass expectations and improve customer satisfaction since it has a client-centric approach engrained in its operations. Every client contact is managed with professionalism and empathy, thanks to the bank’s well-trained, polite, and effective customer service staff.

Zenith Direct is the bank’s 24/7 contact center that offers our customers a wide range of banking services through menu-driven self-service as well as interaction with our customer service executives via phone, email, and chat on the internet.

The accessibility of Zenith Bank’s customer service is one of its main features. You can get in touch with the bank’s customer service representatives by phone, email, live chat, and social media. Customers can select the most convenient choice for them thanks to our multichannel approach, which guarantees timely assistance when needed. Furthermore, Zenith Bank’s customer service is available around-the-clock, indicating the bank’s dedication to supporting its clients at all times, day or night.

How to Contact Zenith Bank Customer Care Via Phone and IVR

Customer service representatives from Zenith Bank value your comments, questions, and complaints. They are proactive, capable, and available all the time. The official phone number, email address, and address of Zenith Bank can be used to get in touch with customer service representatives.

Call Zenith Bank customer care at Call Zenith Bank customer care at +234-1-2787000 or hotline 0700ZENITHBANK and choose the option “4” to speak with the bank’s customer service representative for assistance.

How to Contact Zenith Bank Customer Care Via Live Chat (ZIVA)

One of the top banks in Nigeria, Zenith Bank, has led the way in utilizing technology to improve client satisfaction. Among their noteworthy projects is the Zenith Bank customer support service, which uses AI (ZIVA) and runs on WhatsApp.

ZIVA stands for Zenith Intelligent Virtual Assistant. ZIVA allows you to perform some financial transactions or tasks, such as account opening, account reactivation, money transferbalance inquiry, loan request, etc., with ease.

Steps on How to Contact Zenith Bank Customer Care Via ZIVA:

  • Save ZIVA contact to your phone (07040004422).
  • Launch your WhatsApp app.
  • Send Hi.
  • You will need to reply A (accept) to accept the terms and Privacy Policy
  • You will need to reply A (accept) again that you have viewed the policy.
  • ZIVA will send or drop the list of tasks it can help you with.

How to Contact Zenith Bank Customer Care Via Electronic Mail

The official email address of Zenith Bank is Log in to your private email account, such as Gmail or Yahoo Mail, through your web browser. To start typing a message, click the compose icon. Add the aforementioned email address as the recipient and type the message’s subject line. Next, you write about the transaction or complaint you plan to file with the bank.

When you transmit the message, the answering machine will immediately respond, acknowledging receipt and alerting you that you will be contacted within 24 hours, or one working day. All issues will be resolved within the timeframe specified, and you will receive a response for further discussion. Sending an email is ideal for transactions such as obtaining a new card, making proposals, reporting illegal operations, and other similar things.

How to Contact Zenith Bank Customer Care Via the Bank Branch

You can visit any of the Zenith Bank branches nationwide to speak with a customer care representative in person. All transactions will be handled professionally and promptly.

Frequently Asked Question

How to Block Zenith Bank Account/ATM Card Via USSD Code

How to Block Zenith Bank Account/ATM Card is *966*911#, but there are steps you must follow carefully to block your Zenith Bank account. 

  1. Launch the dialer app on your phone.
  2. Dial *966*911#.
  3. Enter your account number.
  4. Enter the phone number linked to your account.
  5. Reply 1 (continue).
  6. A message will display, “Debit Transactions successfully stopped on your account.”

NB: This code can be carried or dialed from any number, not just a registered one at Zenith Bank. Also note that blocking your account also means that no activities can be carried out on the account until you visit a Zenith Bank branch to unblock it.

How to Check Zenith Bank Account Balance Via USSD Code

Here is How to Check Zenith Bank Account Balance Via USSD Code:

  • Launch your phone dialer.
  • Dial *966*00# on the phone number linked to your Zenith Bank account.
  • Enter your Zenith Bank account number.
  • Enter your Zenith Bank transfer pin.
  • Immediately, your account number will be displayed, and an SMS alert containing your bank balance will also be sent to you.

How to Transfer Money from Zenith Bank Via Mobile App

Another convenient option to quickly and easily check your account balance is using the Zenith Bank mobile app. Using the instructions listed below to accomplish that

  • Download the Zenith Bank mobile app. (Android or iOS).
  • Launch the app.
  • Register if you are a new user with the app, or log in if you are an old user.
  • Navigate to the Transfer Funds section.
  • Select the transfer type.
  • Enter the recipient’s details. Provide the recipient’s information, including their name, account number, and the amount you wish to transfer.
  • Verify the recipient’s information. (Very Important)
  • Select the account to transfer from. If you have multiple accounts with Keystone Bank, choose the account from which you want to transfer funds.
  • Review the transaction details. Take a moment to review all the details of your transfer, including the amount, recipient information, and account to be debited.
  • Authorize the transfer. Input your Zenith transfer pin.
  • Once the transaction is successful, you’ll receive a message (a debit alert) on your phone notifying you that the transfer has been completed.

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