How to Speak to 9MOBILE Customer Care

how to speak to 9mobile customer care

How to speak to 9Mobile Customer Care: On its network, 9mobile—formerly known as Etisalat—has millions of active users. When it comes to data services, 9Mobile is undoubtedly the greatest available network provider in the nation. Customers can get prompt answers to their questions from their customer support channels, which are open around the clock. As a result, 9Mobile customer service provides one of Nigeria’s longest-lasting client services.

We will be describing the simple methods for getting in touch with 9Mobile customer support in this post. Most of the users on the network provider’s platform freaked out when the foreign investors abruptly quit the company, giving rise to the term 9mobile. In actuality, a few users switched to different network providers.

But thanks to the new management’s efforts, 9Mobile is steadily regaining its strength and the trust of its customers. In order to increase consumer happiness and assurance while also drawing in new business, a number of incentives and promotions are being offered.

How to Speak to 9Mobile Customer Care number

Similar to other network providers, the majority of 9Mobile platform users choose to call the customer care line in order to interact with a customer care agent directly. To speak with a customer service worker, you must be patient; you may have to wait a few seconds or minutes before someone answers.

To reach the customer care team at 9Mobile, follow the steps below:

  • Dial 200 if you are calling directly from a 9Mobile number.
  • Dial 08090000200 if you are calling from another network within Nigeria.
  • Dial +2348090000200 if you are calling from outside Nigeria. The addition of +234 (Nigeria’s dialling code) is imperative if you are calling any Nigerian line from outside the country.

Contact 9mobile Customer Care on Facebook

With nearly a billion members worldwide, Facebook is definitely the world’s largest social networking platform. As a result, the vast majority of Nigerians (particularly young people) have Facebook profiles.

So, if you have a Facebook account(s), you may easily go to the official 9mobile Nigeria Facebook page and submit your complaints and questions. A customer service representative will respond to you promptly.

Contact 9mobile Customer Care on Twitter

You can also contact 9Mobile‘s customer service team via Twitter. To make inquiries or complaints on Twitter, please follow @9mobilengcare and send a tweet or DM. The 9Mobile customer care Twitter handler will respond to you within minutes.

Contact 9mobile Customer Care via your Nearest Experience Centre

To resolve some crucial difficulties, you may need the physical presence of a customer support representative. 9Mobile has established experience centers in nearly all major cities around the country. You may find the 9Mobile experience center(s) closest to you here.

Customers can only visit 9mobile Experience Centers during working hours (8 a.m. to 5 p.m. daily).

E-mail Contact

Do you have an email address? Do you have a complaint or a query about 9Mobile services? If you answered yes to both questions, please send an email to with details about your concerns and issues. A customer care representative will respond to you quickly.

Finally, you may try posting your questions and complaints through the post office. To accomplish this, simply write your letter (detailing your complaints/questions) to “The Manager, Customer Care/Service Department” and mail it, via the post office, to either of the following addresses:

9Mobile Head Office,

Plot 19, Zone L,

Banana Island,

Ikoyi Lagos.

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