How to Use First Bank WhatsApp Chat Banking

How to Use First Bank WhatsApp Chat Banking

How to Use First Bank WhatsApp Chat Banking: First Bank now offers Chat Banking over WhatsApp. Customers may stay First by not only chat banking on WhatsApp or staying connected with friends and loved ones, but also by staying in contact with their bank at all times and from any location.

Banking with First Bank on WhatsApp is secure, dependable, and convenient since clients can generate a WhatsApp banking PIN and all transaction authentications are completed via a secure link, ensuring the confidentiality of one’s banking information.

How to Use First Bank WhatsApp Chat Banking

The FirstBank WhatsApp banking platform offers a wide range of operations, including onboarding, checking balances, sending money, paying bills, purchasing airtime, and purchasing data.

To start,

  1. Add First Bank on WhatsApp with 08124444000
  2. Simply type “Hi” in your chat box for them.
  3. Remember to make sure that your WhatsApp number matches the number registered with the bank.
  4. Then follow the instructions that appear next on your screen.

How to Use First Bank WhatsApp Chat Banking for Transacting

Follow these simple steps after you have messaged them ‘hi‘ in their chat box.

  1. Opt-in by accepting the Terms and Conditions
  2. Provide your account number
  3. Validate using your debit card
  4. Setup your WhatsApp PIN
  5. Do your first transaction

FAQs

How can I transact on WhatsApp?

  1. Opt-in by accepting the Terms and Conditions
  2. Provide your account number
  3. Validate using your debit card
  4. Setup your WhatsApp PIN
  5. Do your first transaction

What transactions can be done through WhatsApp?

You can:

  1. Check your balance>
  2. Send Money (Self & Others)
  3. Pay Bills
  4. Buy Airtime & Data
  5. Generate your Mini-Statement (Coming Soon)

Will I be charged for transactions?

  1. Check Balance – N10.00 (Delivered via SMS)
  2. Send Money (Others) – N52.50 (VAT Inclusive)
  3. Pay Bills – N52.50 – N105.00 (VAT Inclusive)

Why can’t I see all my accounts?

ou can easily transact from your personal Naira accounts. Domiciliary, corporate, and joint accounts are not available on WhatsApp Chat Banking.

How secure is WhatsApp for banking?

WhatsApp Chat Banking is secure and encrypted. Your transactions are done over a secure link, so your privacy is guaranteed. During onboarding, you’ll need to setup a WhatsApp Chat Banking PIN to securely confirm your transactions.

Why can’t I onboard on WhatsApp Chat Banking?

Here are a few reasons why you may be unable to onboard WhatsApp Chat Banking:

  1. You provided an account that is not permitted on WhatsApp Chat Banking.
  2. The card linked to your account has expired.
  3. The WhatsApp profile (phone number) you’re using is not the same number on which you receive SMS notifications.
  4. You do not have an active internet connection.

What if I forget my WhatsApp Chat Banking PIN?

Not a problem. Simply reset your PIN by selecting the ‘Settings’ option, then select ‘Reset PIN’ You’ll need your debit card linked to your account to reset your PIN.

Can I change my WhatsApp Chat Banking PIN?

Yes, you can. Just select the ‘Settings’ option, then select ‘Change PIN’. You’ll need to provide the old PIN to change to a new PIN. If you have forgotten the old PIN, you may use the ‘Reset PIN’ option.

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